Subject: Business communication and customer service.
The task I have designed, would be framed in the 3rd step or phase of the CLIL methology: Active learning. Interaction and participation.
1.- Provide Multiple Means of
Affective-engagement: After the explanation of the types of business, and their
differences, they have to design, think
and set up a business (imaginary) by thinking on the sector/activity they want to (example: a firm law,
a food truck, a logistic
company…), the headcount, the funds, how they are going to get money to invest,
the organizational chart including their classmates as coworkers, the type of business… AND they have to create
the logo, the merchandise, the documents (written
communication), an elevator pitch trying
to get new stockholders (oral communication), an infographic of
how the company works… divided step by step by clear instructions but empowering them to be creative. Bellow
are some examples:
2.- Provide Multiple
Means of Recognition-representation.
Present information and content
in different ways.
3.- Provide Multiple
Means of Strategic-action & expression. Differentiate
the ways that students can express what they know.
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